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Give a Refund
You can issue a refund after payment is received. Once you issue a refund, you can’t reverse it.
You cannot refund an amount that is exceeding the lowest of the following:
- Net total transactions on the contract
- Available balance in your iJobDesk account
To give a refund:
- Go to [Workroom] / [My Contracts]. If the contract has ended, select the [Archived] tab.
- Find the correct contract in the list and click its title to get to the details page.
- Click the [Give a refund] button.
How to refund hours not yet billed for an hourly contract
In case you are going to give your buyer a refund for the hours for the current week in an active contract, you can remove them from your Work Diary.